Order care
Refund and Returns Policy
We want every order to arrive in good condition and contain the correct books.
Damaged, defective or incorrect books
If a book is damaged, defective or incorrect, contact the store promptly after delivery with your order number and clear photographs of the item and packaging.
Return condition
Approved returns must be unused and in their original condition. Change-of-mind returns, return delivery costs and eligibility are subject to the final published terms and applicable Pakistani consumer law.
Refunds
Approved refunds are issued to the original payment method after the returned item is inspected. Original shipping charges are not refundable unless the order was incorrect or damaged in transit.
The store owner must add the final contact method, return window, return address and refund processing timeframe before launch.